Welcome to Cheap Shoes Store’s FAQ section! We’re here to answer all your questions about our affordable, quality footwear. If you don’t find what you’re looking for, please reach out to our friendly customer service team at [email protected].
About Cheap Shoes Store
Who is Cheap Shoes Store for?
We cater to value-conscious fashion lovers who want quality footwear at affordable prices. Whether you’re looking for trendy casual sneakers, performance running shoes, or comfortable everyday footwear, we’ve got you covered without breaking the bank.
Where is Cheap Shoes Store located?
Our headquarters is located at 1603 Ford Street, San Jose, US 95141. We ship worldwide (excluding some Asian and remote areas).
Products
What types of shoes do you offer?
We specialize in:
- Casual Boots
- Casual Sneakers
- Hiking Shoes
- Running Shoes
- Winter Boots
How do you offer such low prices?
Our direct-to-consumer model cuts out middlemen, allowing us to pass significant savings directly to you. We also run regular sales and promotions to help you save even more.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. Your security is our top priority.
Shipping & Delivery
What shipping options are available?
We offer two shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipping)
- Free Shipping: Available on orders over $50 via EMS (15-25 days after shipping)
Where do you ship to?
We ship worldwide, excluding some Asian and remote areas. If you’re unsure whether we ship to your location, please contact us before placing your order.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unworn, in their original condition, and in the original packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Customer Service
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
Do you offer size recommendations?
While we provide size charts for each product, we recommend checking customer reviews for specific fit advice. If you’re between sizes or unsure, we suggest sizing up for comfort.
Still have questions? We’re here to help! Email us at [email protected] and we’ll be happy to assist you.